Privacy Policy

Last updated: 25 September 2026. Customizable template — review with a lawyer before launch.

1. Data we collect

Account data (email, auth identifiers), subscription/entitlement status, and product usage/analytics events. We do not store full card numbers — payments are handled by our processors.

2. Processors

We share data with: Supabase (database & auth), Stripe and/or Paddle plus RevenueCat (payments), Resend (service email), Sentry (error monitoring), and OpenAI and Google Gemini (AI features, section 3). Turnstile is an additional processor only when the operator enables CAPTCHA. Each processes data on our behalf under its own terms. PostHog analytics and Crisp chat are disabled in production until late client events and provider-held conversations can participate in self-service account erasure.

3. AI features

What is sent. When you ask the AI assistant a question or add an AI summary to a report, the app sends your question together with your dog's profile, active medications, recent records and the titles of your documents. When you import a paper document, it sends the photo or PDF of that document.

Who receives it, and why. OpenAI writes the answers and the report summaries. Google Gemini reads the documents you import. Both process this data in the USA.

What is not sent. Your account email and id are never sent, and neither are your other dogs or the emails of people you share a dog with. Records are sent as you entered them, so a name, address or phone number you typed into a record is sent with it.

When. Only after you allow it once in the app. Turning AI off in Settings stops any further sending; what was already sent is not recalled.

Analytics. In the app, analytics are off until you turn them on in Settings.

4. How we use it

To provide and secure the service, process payments, provide support, and improve the product. We do not sell your personal data.

5. Retention

We keep data while your account is active and as needed for legal and accounting obligations, then delete or anonymize it.

6. Your rights

You can access, export, or delete your data at any time from the account page. Depending on your region (e.g. GDPR/CCPA) you may have additional rights; contact us to exercise them.

7. Contact

Questions about privacy: support@chowy.pet.

General inquiries: evhen@chowy.pet